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Our Services: Workshops and Seminars

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Making Powerful Presentations
Providing Internal Customer Service Excellence
Optimizing the Generation Mix
Providing World-Class
Customer Service
Resolving Workplace Conflicts
Communicating for Peak Performance
Delivering Credibility on the Phone (Conveying a Can Do! Attitude on the Phone)
Creating a Respectful Workforce: Valuing Diversity

Leading in Challenging Times

Motivating and Retaining Great Employees
Hiring Outstanding Employees
Conducting Productive, Time-Effective Meetings
Coaching for Exceptional Performance
Building Great Teams
Successfully Navigating the Transition to Leadership

 

 

Coaching for Exceptional Performance

“Managing is like holding a dove in your hand. Squeeze too hard and you kill it, not hard enough and it flies away.”
– Tommy Lasorda

Introduction:
Ensuring a highly motivated staff is increasingly difficult to achieve and yet it is critical to the success of every organization. This highly interactive workshop will enable supervisors and managers to more effectively manage employees, bring about higher levels of performance and morale, and reduce costly turnovers.

Outcomes:
After this workshop participants will be able to:
• Develop performance standards that focus on behavior, rather than personality
• Communicate expectations and give constructive feedback in a way that brings generates performance excellence
• Consistently administer rewards and disciplines to generate motivate employees and enhance morale
• Conduct more productive and effective performance evaluations
• More effectively cope with challenging employee situations
• Redirect behavior to ensure the employees’ success and the organization’s objectives
• Ensure that the organization is legally compliant