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Motivating and Retaining Great Employees
"People have the capacity to go either way--toward growth or toward stagnation. The design of the system in which they work can significantly influence which way they go, and how far."
- Chris Argyris
Introduction:
Often managers are unsure how to redirect the behavior of an employee whose performance is unsatisfactory. It can be challenging to get agreement from an employee that their behavior is a problem to the organization. Even harder to secure is long-lasting behavior change.
This program will teach managers to conduct coaching and manage performance in a way that decreases anxiety and defensiveness. Coaching and performance management that is applied in a constructive fashion can bring about sustained, long-term behavior change.
Outcomes:
This program teaches participants to: |
| • Analyze positions and establish attainable performance standards |
| • Conduct effective counseling sessions which involve the employee in the process |
| • Ensure that the employee recognizes his/her performance discrepancy as a problem |
| • Secure the “buy in” of the employee to changing his/her behavior |
| • Employ follow-up and evaluation techniques to ensure long-term desired performance |
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