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Our Services: Workshops and Seminars

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Making Powerful Presentations
Providing Internal Customer Service Excellence
Optimizing the Generation Mix
Providing World-Class
Customer Service
Resolving Workplace Conflicts
Communicating for Peak Performance
Delivering Credibility on the Phone (Conveying a Can Do! Attitude on the Phone)
Creating a Respectful Workforce: Valuing Diversity

Leading in Challenging Times

Motivating and Retaining Great Employees
Hiring Outstanding Employees
Conducting Productive, Time-Effective Meetings
Coaching for Exceptional Performance
Building Great Teams
Successfully Navigating the Transition to Leadership

 

 

Leading in Challenging Times

"Leadership is action, not position."
- Donald H. McGannon

Introduction:
Leadership is the ability to influence people toward a common goal. It is the ability to inspire in others a shared vision and to motivate others to bring that vision into reality.

It is a fallacy to say, "Leaders are born, not made." Leadership is neither inherited nor issued--it is an acquired ability gained by hard work.

Outcomes:
This program teaches the five learnable practices that enable leaders to inspire and obtain excellence from others:
• Challenging the process
• Inspiring a vision
• Modeling the way
• Enabling others to act
• Encouraging the heart