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Providing Internal Customer Service Excellence
Introduction:
A frequently-heard theme in organizations is that internal customers are perceived as adversaries rather than as allies. This training ensures that all employees understand that their co-workers are teammates and that the best functioning of the organization is achieved when all work together toward the same goals.
Outcomes:
To best do this, the workshop will teach participants to: |
| • Understand the importance of internal customer service and each person’s role in the service chain |
| • Recognize each person’s contribution to the overall goals of the organization |
| • Present themselves as helpful under positive and negative circumstances |
| • Communicate sensitivity and caring to internal customers |
| • Function as allies rather than as adversaries in meeting the needs of the external customers |
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